Which term defines what triggers a notification to the patient and groups multiple communication templates together?

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In this context, the concept is the Communication Workflow. It serves as the orchestration layer that defines what events or conditions trigger a notification to the patient and determines how multiple communication templates are grouped and sequenced within one process. A Communication Template is just the content of a single message, without built-in triggers or grouping. Enterprise Statements are the actual billing documents sent to patients, and the Billing Cycle concerns when charges are generated, not how communications are triggered.