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Multiple Choice

What happens to credit records that meet the criteria of a rule in the Workqueue Routing section?

In Workqueue Routing, rules define conditions that determine where items should go next in the workflow. When a credit record meets a rule, the system automatically assigns it to the designated workqueue—the one associated with that rule. This automatic routing ensures the item is sent to the right team or process for handling without manual intervention, speeding up processing and keeping work organized. Options involving pausing, deleting, or only manual review don’t reflect this automatic assignment to the correct queue, which is the core function of routing rules.

In Workqueue Routing, rules define conditions that determine where items should go next in the workflow. When a credit record meets a rule, the system automatically assigns it to the designated workqueue—the one associated with that rule. This automatic routing ensures the item is sent to the right team or process for handling without manual intervention, speeding up processing and keeping work organized. Options involving pausing, deleting, or only manual review don’t reflect this automatic assignment to the correct queue, which is the core function of routing rules.