What does the Patient-Friendly Name hold?

• A. A public health code
• B. A patient-friendly name for display on MyChart or statements
• C. The internal procedure code
• D. Billing diagnosis

Answer: (B)

The Patient-Friendly Name holds the plain-language description of the service that patients will recognize. It is the label shown to patients in MyChart and on their statements, making it easier to understand what was performed. It isn’t a public health code and isn’t the internal procedure code used for billing; those codes live separately. It also isn’t the billing diagnosis. Its purpose is readability for patients, often mapping to the underlying codes but presenting in plain language. For example, a CPT code for a colonoscopy might be labeled to patients as “Colonoscopy” in MyChart and on statements, rather than a numeric code. This label helps patients understand charges and what was done, improving clarity and communication.