To qualify for a Charge Review Work Queue using routing rules, a charge session must meet which conditions?

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Multiple Choice

To qualify for a Charge Review Work Queue using routing rules, a charge session must meet which conditions?

Routing rules determine where a charge session should go, while error or warning rules flag issues that need human review. For a session to land in the Charge Review Work Queue, it must both be directed by a routing rule and have an error or warning that warrants review. If there’s no routing rule, nothing gets routed to that queue; if there are two routing rules, routing could be ambiguous or outside the queue’s defined path; and if there’s a routing rule but no error or warning, there’s nothing to review. So the session must satisfy one applicable routing rule and one error/warning rule to qualify.

Routing rules determine where a charge session should go, while error or warning rules flag issues that need human review. For a session to land in the Charge Review Work Queue, it must both be directed by a routing rule and have an error or warning that warrants review. If there’s no routing rule, nothing gets routed to that queue; if there are two routing rules, routing could be ambiguous or outside the queue’s defined path; and if there’s a routing rule but no error or warning, there’s nothing to review. So the session must satisfy one applicable routing rule and one error/warning rule to qualify.

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