The system uses the service area's ______ to automatically route credit records to a workqueue. Within the Workqueue Routing section, workqueues are associated with rules.

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When credit records are automatically directed, the system uses the service area to decide which queue to send them to. This mapping is defined by a Credit Workqueue Profile, which ties a specific service area to a particular workqueue and the routing rules that apply. So, for a given credit record, the service area leads you to its Credit Workqueue Profile, and that profile specifies both the target workqueue and the rules used to route the record. The Workqueue Routing section is where you define rules for queues, but the actual link between a service area and a queue comes from the Credit Workqueue Profile. FOAL and System Credit Workqueue aren’t the mechanisms used for this mapping.