How are charge sessions routed to workqueues when routing rules are present in the Charge Review workflow?

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The key idea here is how routing decisions are gated by two kinds of rules: routing rules and error/warning rules. In the Charge Review workflow, a session is considered for routing to a workqueue only if there is at least one routing rule that matches and, at the same time, at least one error or warning rule has fired. This means a session isn’t sent to a queue based solely on routing criteria or solely on detected issues; both conditions must be met. The routing rules determine which workqueues could handle the session, but the actual escalation to a queue happens only when an issue is identified (error or warning) and meets the routing filter. If routing rules match but no error or warning is present, nothing gets routed; if there are errors/warnings but no routing rule matches, there isn’t a defined queue to send it to. That dual requirement is why the best choice states that a charge session is routed to workqueues only when at least one routing rule is met in addition to at least one error or warning rule.